AFTER-SALES SERVICE

Real-time response via hotline, email, and video conference to address equipment installation, operation, and troubleshooting issues；Provide English installation manuals, operation videos, and fault code lookup systems to support customer self-maintenance.

Overseas spare parts warehouses (Europe, Southeast Asia, North America) with ready stock of common parts (filters, oil separators, bearings, motors) for delivery within 3-7 days；Standard 2-year warranty (extendable up to 10 years); free replacement of parts and repair services for non-human-induced failures during the warranty period；Lifelong supply of original certified spare parts to avoid equipment damage caused by inferior parts.

Partnerships with local service providers in target markets to respond to on-site maintenance, installation, and commissioning needs within 48 hours (covering major countries in the EU, Southeast Asia, the Middle East, and South America)；Arrange PUFCO engineers for cross-border on-site services (by appointment, including technical support, maintenance, and servicing).

Energy-saving upgrades: Provide inverter modification and system optimization solutions based on customer operation data to reduce energy costs；Regular follow-ups: Conduct quarterly customer visits to monitor equipment performance, collect feedback, and optimize products and services；Old equipment recycling & replacement: Support old equipment recycling with subsidies for new equipment replacement.

Customize maintenance plans (based on operating hours/time) and send regular reminders for parts replacement and equipment servicing；Offer free multilingual operation training (including remote training) covering equipment operation, daily maintenance, and safety precautions for operators and maintenance personnel.