SALES SERVICE

stablish exclusive customer service groups to regularly update production progress (with photos/videos of key processes)；Offer order tracking services, enabling customers to obtain real-time status of production, packaging, and logistics.

Conduct random inspections on key components (e.g., airends, motors) and provide quality inspection reports; support remote video supervision by customers；Adopt export-standard customized packaging (moisture-proof, rust-proof, shock-resistant) with English labels (including product information, warning instructions, and packing lists) to adapt to sea/air shipping requirements.

Cooperate with world-renowned logistics providers to recommend optimal logistics solutions (FCL/LCL sea shipping, air shipping) for cost and time control；Prepare full sets of customs clearance documents: commercial invoice, packing list, bill of lading, certificate of origin (CO/FTA), copies of certification documents, and customs declaration form, ensuring compliance with target market clearance requirements；Assist customers in handling unexpected clearance issues (e.g., document supplementation, customs inspection communication).

Provide pre-shipment inspection services; support on-site inspection, third-party inspection, or remote inspection via photos/videos.；Coordinate logistics timelines to ensure on-time delivery as per contract, notifying customers in advance to prepare for receipt.；Supply English acceptance guidelines to assist customers in verifying product quantity, appearance, and accessory completeness, and resolve acceptance disputes.