Transparent Management & Cross-Border Collaboration for Smooth Delivery
stablish exclusive customer service groups to regularly update production progress (with photos/videos of key processes);Offer order tracking services, enabling customers to obtain real-time status of production, packaging, and logistics.
Conduct random inspections on key components (e.g., airends, motors) and provide quality inspection reports; support remote video supervision by customers;Adopt export-standard customized packaging (moisture-proof, rust-proof, shock-resistant) with English labels (including product information, warning instructions, and packing lists) to adapt to sea/air shipping requirements.
Cooperate with world-renowned logistics providers to recommend optimal logistics solutions (FCL/LCL sea shipping, air shipping) for cost and time control;Prepare full sets of customs clearance documents: commercial invoice, packing list, bill of lading, certificate of origin (CO/FTA), copies of certification documents, and customs declaration form, ensuring compliance with target market clearance requirements;Assist customers in handling unexpected clearance issues (e.g., document supplementation, customs inspection communication).
Provide pre-shipment inspection services; support on-site inspection, third-party inspection, or remote inspection via photos/videos.;Coordinate logistics timelines to ensure on-time delivery as per contract, notifying customers in advance to prepare for receipt.;Supply English acceptance guidelines to assist customers in verifying product quantity, appearance, and accessory completeness, and resolve acceptance disputes.